Quality Management

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Troy Construction has a Quality Management function in place lead by a corporate Quality Director position that reports directly to senior leadership. The Quality Director is responsible for development, implementation and maintenance of a corporate Quality Management System (QMS) to be implemented across the Troy Construction Corporation focused on prevention of defects. The Quality Management System does not guarantee a flawless product or service, but provides a framework for maximizing the delivery of our products and services.

Some of the key benefits of implementing our QMS include…

  • Confidence in meeting contractual and regulatory quality requirements (codified and demonstrated conformance)
  • Reduction in costs of rework
  • Increased production efficiencies (due to consistent “right-first-time” processes and work practices)

Development and rollout of updated Quality Management System elements continue underway with continuous improvements to our corporate Quality Manual and its supporting processes and procedures.

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Troy Construction’s success in meeting quality requirements depends directly on each employee and sub-contractor’s attitude.

Troy Construction Management’s Commitment:
  • Maintain an open door policy (focused on improving quality) where employees and sub-contractors are encouraged to report non-conformance without fear of unfair discipline or reprisals in conformance with our “Code of Ethics and Compliance”
  • Provide necessary training, in procedures, equipment and resources to enable our employees and sub-contractors to meet quality requirements
  • Employ professional quality staff committed to assisting and training our employees and sub-contractors in all corporate and project specific quality related policies, procedures, specifications and requirements
  • Continually measure our success in our daily pursuit of ZERO non conformances and ZERO reject with a focus on prevention of defects
Employees Required Commitment:
  • Maintain the attitude every day that we are each responsible for the quality of our own work
  • Respectfully and professionally help others to assure the quality of their work
  • Inform your direct supervisor of any work activity that you feel may not meet quality requirements

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Quality Management activities for projects are coordinated at the start of a project to identify the key inspections and tests to be performed for the project and to identify responsibilities for these tasks.

Projects are also supported by a team of corporate Quality Assurance professionals that report directly to the Quality Director for QC personnel coordination, procedure development, training, project quality auditing and technical support.
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Plan-Do-Check-Act
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